• Dalgakiran Compressor
  • Customer Experience
  • Customer Experience

    Dalgakıran Kompresör's customer experience team of professionals are just a call or email away to help you find exactly what you need. This service allows us to respond to your requests and queries on time and track issue resolution.


    We are at the closest point to your compressor

    As Dalgakıran Kompresör, we are committed to keeping customer satisfaction at the highest level and constantly improving the customer experience. We follow technological innovations and best practices in the industry to offer you a better experience; We are always working to provide a better service and are happy to be there for support.

    In this context, our customers' feedback is extremely important to us. Every feedback we receive from you helps us improve our products and services. We are always ready to listen to you to better understand your needs and meet your expectations. Thank you for your support and valuable opinions.

    At Dalgakıran Kompresör, we get several common questions about our products, services, and capabilities. If you're looking for information about what you can expect from us, you've come to the right place! Check out our FAQs and contact us with additional questions.

    Use and Maintenance

    The most important ways to extend the service life of your compressor are to perform regular maintenance, use original spare parts, take care to operate at low load and ensure proper installation and use.

    To maximize efficiency from your compressor and extend its service life, regular maintenance is recommended every 3000 hours or every 6 months. For IMPETUS Series compressors, this period extends to every 4000 hours or once a year. The recommended maintenance periods are based on optimal operating conditions. More frequent maintenance may be required for compressors used intensively and in harsh operating environments. For detailed information, contact us by choosing one of the 4442012 Call Center, Webform or Live Chat communication channels.

    Regular maintenance of your compressor will provide you with many advantages such as increased efficiency, high performance, extended service life, safe use and reduced downtime, as well as saving you money in operating costs in the long term. Contact us for the maintenance operations your compressor needs. For detailed information; Contact us by choosing one of the 4442012 Call Center, Webform or Live Chat communication channels.

    Regular maintenance prevents unexpected malfunctions in your compressor, increases your efficiency and ensures that your operating costs are predictable. To make an annual maintenance agreement and benefit from advantageous prices, contact us by choosing one of the 4442012 Call Center, Webform or Live Chat communication channels.

    Spare Part

    Orijinal yedek parçalar kompresörünüzün standartlarına uygun olarak üretilmiş olup güvenli ve yüksek performanslı bir çalışma sağlar. Orijinal yedek parça kullanımı kompresörünüzün ömrünü uzatarak onarım ve bakım maliyetlerinde uzun dönemli avantaj sağlayacaktır. Ayrıca kompresörünüzün garanti kapsamında değerlendirelebilmesi için orjinal yedek parça kullanımı önerilir. Sipariş için; 4442012 Çağrı Merkezi, Webform veya Canlı Sohbet iletişim kanallarından birini seçerek bizlere ulaşın.

    For your spare parts orders, you can call the 4442012 Call Center, contact our customer service team using our Webform or Live Chat channels or place an order from our regional dealers and offices. Products are shipped to all parts of Turkey.

    Contact our customer service team for original spare parts stock information and orders for different brands. For detailed information; Contact us by choosing one of the 4442012 Call Center, Webform or Live Chat communication channels.

    Your order cancellation requests must be made at least 24 hours before the shipment date. Cancellation for orders that are not in our product range and specially supplied for you may not be possible. For more information please contact us through the 4442012 Call Center, Webform or Live Chat channels.

    If the product you ordered is defective or incorrect, the exchange process will be initiated by contacting our customer service team. For more information, please contact us through the 4442012 Call Center, Webform or Live Chat channels

    If the product you ordered is missing, please contact our customer service team. We will start the shipment process for the missing product. For more information, please contact us through the 4442012 Call Center, Webform, or Live Chat channels.

    In cases where the product is delivered to you damaged, your product replacement process will be initiated by contacting our customer service with the "Damage Assessment Report" you will receive from the delivery company. For detailed information; Contact us by choosing one of the 4442012 Call Center, Webform or Live Chat communication channels.

    Contact our customer service for your return requests after you receive your order. For more information, please contact us through the 4442012 Call Center, Webform, or Live Chat channels.

    Lease

    You can rent a used compressor for up to 5 years, with a minimum rental period of 1 month. For pricing information and technical details, please contact us through the 4442012 Call Center, Webform or Live Chat channels.

    The size, capacity, and condition of the compressor, as well as the rental period, are among the factors affecting the pricing. Our sales teams evaluate your requests and provide a detailed pricing and rental plan that best suits your needs. For more information and a price offer, please contact us through the 4442012 Call Center, Webform or Live Chat channels.

    For rental periods exceeding 1 year, you can rent new compressors that meet your specific requirements. For more information, please contact us through the 4442012 Call Center, Webform, or Live Chat channels.

    In order to provide you with uninterrupted service, our expert team is available 24/7 to assist you with technical problems, maintenance and urgent needs. For technical support; Contact us by choosing one of the 4442012 Call Center, Webform or Live Chat communication channels.

    In order to ensure the long life and efficient operation of your compressor, maintenance periods are planned for every 3000 hours or every 6 months. In order for your compressor to maintain optimum performance, the maintenance periods specified are based on general operating conditions. However, factors such as special operating conditions or intensive use of your business may cause the maintenance frequency to change. For detailed information; Contact us by choosing one of the 4442012 Call Center, Webform or Live Chat communication channels.

    The warranty for our rental compressors commences at the beginning of the rental period and covers regular maintenance as well as proper operation of the compressor, provided there is no misuse by the user. Warranty services, available throughout the rental duration, are delivered by our dedicated support team to address any technical issues. For more information, please contact us through the 4442012 Call Center, Webform, or Live Chat channels.

    Second Hand Sales

    The purchase prices of second-hand compressors are determined based on the brand, model, capacity, and technical specifications that meet your specific needs for the intended use. For a personalized price quote and further technical details, please reach out to us via the 4442012 Call Center, our Webform or Live Chat.

    To determine the current market value of your second-hand compressor, please provide detailed information, including product images and technical specifications, via e-mail or phone. Our expert teams will then contact you to provide a price offer and guide you through the purchasing process. For detailed information or to initiate the sales process, please contact us through the 4442012 Call Center, our Webform or Live Chat.

    In addition to the compressors produced by our company, we also offer a wide range of second-hand compressors from different brands to our customers. With Dalgakıran's assurance and support, you can confidently buy or sell compressors of different brands. For technical details and product information; Contact us by choosing one of the 4442012 Call Center, Webform or Live Chat communication channels.

    To provide you with uninterrupted service, our expert team is ready and waiting to assist you with technical issues, maintenance, and urgent needs 7 days a week, 24 hours a day. Contact us by choosing one of the following communication channels, 4442012 Call Center, Webform or Live Chat for technical support.

    Maintenance intervals are planned to be every 3000 hours or every 6 months to ensure the long-term and efficient operation of your compressor. The specified maintenance intervals are determined based on general operating conditions to sustain the compressor's optimum performance. However, factors such as your business's specific operating conditions or heavy usage may cause the maintenance frequency to change. For more detailed information, contact us by choosing one of the following communication channels, 4442012 Call Center, Webform or Live Chat.

    The second-hand Dalgakıran compressors you are purchasing come with a 1-year warranty, while second-hand compressors from a different brand come with a 6-month warranty. The warranty period includes regular maintenance and proper usage of the compressor, provided there is no user error. Services covered under the warranty are provided by our professional support team within the framework specified in your contract. For more information and specific situations, contact us by choosing one of the following communication channels 4442012 Call Center, Webform, or Live Chat.